{"id":8214,"date":"2020-06-25T06:10:23","date_gmt":"2020-06-25T11:10:23","guid":{"rendered":"http:\/\/www.une-sen.org\/press\/?p=8214"},"modified":"2020-06-25T06:10:23","modified_gmt":"2020-06-25T11:10:23","slug":"help-with-phoenix-pay-issues","status":"publish","type":"post","link":"https:\/\/www.unesen.ca\/press\/?p=8214","title":{"rendered":"Help with Phoenix Pay Issues"},"content":{"rendered":"
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In recent months, everyone has been overwhelmed by the changes in their work and home life because of the COVID-19 pandemic. Unfortunately, thousands of public service workers are still faced with old and new Phoenix pay problems.<\/p>\n

We want to remind all PSAC members of the resources they have available from their employer as well as from their union \u2013 and their ability to claim expenses they are owed.<\/p>\n

Follow this step-by-step guide if you are experiencing pay issues.<\/p>\n

1. Speak to your manager (current employees)<\/h2>\n

Once you are certain that a pay issue has occurred, the first step is to contact your section 34 manager. Explain to your manager when the problem happened and the nature of the issue.<\/p>\n

You may expect your manager to guide you through your department\u2019s human resource (HR) process and identify the best options available for your issue. Three courses of action are possible:<\/p>\n

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  1. Contacting the\u00a0Public Service Pay Centre (PSPC)<\/strong><\/a><\/li>\n
  2. Submitting a\u00a0pay action request (PAR)<\/strong><\/a><\/li>\n
  3. Submitting a\u00a0Phoenix feedback form<\/strong><\/a><\/li>\n<\/ol>\n

    Proactively follow-up with your manager to ensure they have completed all critical tasks to advance your casefile with the Public Service Pay Centre. Once your pay action request is received by the pay centre, you can track its progress by using the\u00a0Track myCASE web application<\/strong><\/a>.<\/p>\n

    2. Contact your union (current and former employees)<\/h2>\n

    If you are experiencing delays processing your Phoenix pay issues, the Public Service Alliance of Canada will escalate issues with the PSPC Client Service Bureau on your behalf.<\/p>\n

    Review the\u00a0suggested courses of action<\/strong><\/a>\u00a0for each pay issue scenario or get in touch with our pay issue specialists through our\u00a0general inquiries form<\/strong><\/a>. Select\u00a0Phoenix pay issue<\/strong>\u00a0from the\u00a0What is your inquiry about?<\/em>\u00a0drop down menu. A member of our team will contact you with updates as soon as they become available.<\/p>\n

    3. Claim out-of-pocket expenses<\/h2>\n

    You may be eligible to make a claim if you have incurred out-of-pocket expenses because of Phoenix pay problems. Eligible expenses include banking fees for non-sufficient funds (NSF), financial penalty charges, interest payments, tax expenses, and more. Submit an\u00a0expense claim online<\/strong><\/a>\u00a0or contact your\u00a0departmental claims officer<\/strong><\/a>\u00a0for help with this process.<\/p>\n

    Learn more about\u00a0PSAC\u2019s negotiations for fair compensation<\/strong><\/a>\u00a0for the harm done by Phoenix or visit our\u00a0Phoenix landing page<\/strong><\/a>\u00a0for other updates.<\/p>\n

    Source: http:\/\/psacunion.ca\/get-help-phoenix-pay-issues<\/a><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    In recent months, everyone has been overwhelmed by the changes in their work and home life because of the COVID-19 pandemic. Unfortunately, thousands of public service workers are still faced with old and new Phoenix pay problems. We want to remind all PSAC members of the resources they have available from their employer as well … <\/p>\n

    >> “Help with Phoenix Pay Issues”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts\/8214"}],"collection":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8214"}],"version-history":[{"count":1,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts\/8214\/revisions"}],"predecessor-version":[{"id":8215,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts\/8214\/revisions\/8215"}],"wp:attachment":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}