{"id":5844,"date":"2016-11-21T08:46:07","date_gmt":"2016-11-21T13:46:07","guid":{"rendered":"http:\/\/www.une-sen.org\/press\/?p=5844"},"modified":"2016-12-06T09:25:58","modified_gmt":"2016-12-06T14:25:58","slug":"psac-continues-to-hold-the-government-accountable-on-phoenix","status":"publish","type":"post","link":"https:\/\/www.unesen.ca\/press\/?p=5844","title":{"rendered":"PSAC continues to hold the government accountable on Phoenix"},"content":{"rendered":"<header id=\"main-content-header\" class=\"clearfix\">\n<h1 id=\"page-title\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-5850\" src=\"http:\/\/www.une-sen.org\/press\/wp-content\/uploads\/2016\/11\/PhoenixSaga.png\" alt=\"phoenixsaga\" width=\"600\" height=\"375\" srcset=\"https:\/\/www.unesen.ca\/press\/wp-content\/uploads\/2016\/11\/PhoenixSaga.png 600w, https:\/\/www.unesen.ca\/press\/wp-content\/uploads\/2016\/11\/PhoenixSaga-300x188.png 300w, https:\/\/www.unesen.ca\/press\/wp-content\/uploads\/2016\/11\/PhoenixSaga-240x150.png 240w, https:\/\/www.unesen.ca\/press\/wp-content\/uploads\/2016\/11\/PhoenixSaga-150x94.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/h1>\n<\/header>\n<div id=\"content\" class=\"region\">\n<div id=\"block-system-main\" class=\"block block-system no-title odd first last block-count-2 block-region-content block-main\">\n<div class=\"ds-1col node node-news node-promoted article odd node-lang-en node-full view-mode-full clearfix\">\n<div class=\"field field-name-body field-type-text-with-summary field-label-hidden view-mode-full\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<p>On November 16, the government provided an <strong><a href=\"http:\/\/www.tpsgc-pwgsc.gc.ca\/remuneration-compensation\/paye-centre-pay\/2016-11-16-00-eng.html\">update<\/a><\/strong> on the Phoenix pay system. We learned that there are still a lot of problems to deal with.<\/p>\n<p>\u201cOur priority remains getting public service workers paid correctly and on-time. Unfortunately, there is still a lot of work to be done,\u201d said Chris Aylward, PSAC National Executive Vice-President. \u201cThe government should have listened to us from the beginning. We told them not to go ahead with the new pay system, but now, it\u2019s time to move forward. We want to help the government fix Phoenix so that our members can be made whole.\u201d<\/p>\n<h3><strong>Public service workers waiting for changes<\/strong><\/h3>\n<p>The government confirmed that it is two months \u2013 or 200,000 cases \u2013 behind in processing \u201cpay transactions\u201d under the new Phoenix pay system.<\/p>\n<p>This means difficult financial consequences for some PSAC members.<\/p>\n<p>\u201cPay transactions\u201d refer to changes in an employee\u2019s pay. This includes initiating pay for new hires, changing pay for promotions or leaves of absence, and final payments for employees leaving the public service.<\/p>\n<h3><strong>No date for Phoenix fix<\/strong><\/h3>\n<p>Lemay gave no date for when the system will be fixed, but said that \u201cover the next several months, we will return to normal processing times.\u201d<\/p>\n<p>\u201cPSAC is working with the government in every way we can to help fix Phoenix,\u201d said Aylward.<\/p>\n<\/div>\n<header id=\"main-content-header\" class=\"clearfix\">\n<h1 id=\"page-title\">Phoenix generated membership cards with incorrect surname<\/h1>\n<\/header>\n<div id=\"content\" class=\"region\">\n<div id=\"block-system-main\" class=\"block block-system no-title odd first last block-count-2 block-region-content block-main\">\n<div class=\"ds-1col node node-news node-promoted article odd node-lang-en node-full view-mode-full  clearfix\">\n<div class=\"field field-name-body field-type-text-with-summary field-label-hidden view-mode-full\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<p>It has come to our attention that some of our members may have received a new membership card with an incorrect surname.<\/p>\n<p>Typically, a new card is generated automatically when we receive an update to a member\u2019s surname from the employer.<\/p>\n<p>Updates produced by the new Phoenix system are received monthly along with union dues remittance information.<\/p>\n<h3><strong>How to resolve issue<\/strong><\/h3>\n<ul>\n<li>Review your last online Phoenix pay stub to ensure that the surname entered by your employer is correct.<\/li>\n<li>If the surname appearing on your pay stub is incorrect, submit a <a href=\"http:\/\/www.tpsgc-pwgsc.gc.ca\/remuneration-compensation\/paye-centre-pay\/retroaction-phenix-phoenix-feedback-eng.html\"><strong>Phoenix feedback form<\/strong><\/a> or call the call centre at 1-855-686-4729 to report the issue and to ensure a correction is made.<\/li>\n<li>Once your employer makes the correction in the Phoenix pay system &#8211; and PSAC receives this new information &#8211; a new card with your correct surname will be generated and sent to you.<\/li>\n<\/ul>\n<p>If you have questions, please contact PSAC Membership Administration Officer, Am\u00e9lie Laviolette 613-560-2612 or <a href=\"mailto:Laviola@psac-afpc.com\">Laviola@psac-afpc.com<\/a>.<\/p>\n<p>We apologize for this inconvenience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<section class=\"field field-name-field-topics field-type-taxonomy-term-reference field-label-inline clearfix view-mode-full\"><\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>On November 16, the government provided an update on the Phoenix pay system. We learned that there are still a lot of problems to deal with. \u201cOur priority remains getting public service workers paid correctly and on-time. Unfortunately, there is still a lot of work to be done,\u201d said Chris Aylward, PSAC National Executive Vice-President. &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.unesen.ca\/press\/?p=5844\" class=\"more-link\">>><span class=\"screen-reader-text\"> &#8220;PSAC continues to hold the government accountable on Phoenix&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":5851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[12,169,19],"tags":[],"_links":{"self":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts\/5844"}],"collection":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5844"}],"version-history":[{"count":3,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts\/5844\/revisions"}],"predecessor-version":[{"id":5853,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/posts\/5844\/revisions\/5853"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=\/wp\/v2\/media\/5851"}],"wp:attachment":[{"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unesen.ca\/press\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}